Accessibility

Our Commitment
AFM strives at all times to provide our products and services in a way that respects the dignity and independence of people with disabilities.  We are also committed to giving people with disabilities the same opportunity to access our products and services and allow them to benefit from the same services, in the same place and in a similar way as other Policyholders.

To view the AFM Accessibility Policy Statement, click here. A copy of our accessibility policy is available upon request.

As part of our commitment, AFM has created a multi-year accessibility plan which highlights accessibility initiatives undertaken in the past two years as well as proposed initiatives for 2023 through to the end of 2027. To view the AFM Multi-Year Accessibility Plan, click here. 

Your Feedback
In order to continuously improve accessibility for our Policyholders and clients with disabilities, we would like to hear your comments, questions, and suggestions about the provision of our products and services to people with disabilities. 

To download the Accessibility Feedback Form, click here or contact us in person, by mail, or at 519-632-7413. Hard copies of this form can be obtained from Reception. Alternate formats of this document can be made available upon request. Feedback will be reviewed and addressed within two weeks of receipt.

We appreciate your comments and suggestions.