Our Commitment

AFM strives at all times to provide our products and services in a way that respects the dignity and independence of people with disabilities.  We are also committed to giving people with disabilities the same opportunity to access our products and services and allow them to benefit from the same services, in the same place and in a similar way as other policyholders.

To view the AFM Accessibility Policy Statement, click here. A copy of our accessibility policy is available upon request.

As part of our commitment, AFM has created a multi-year accessibility plan which highlights accessibility initiatives undertaken in the past two years as well as proposed initiatives for 2014 through to the end of 2021. To view the AFM Multi-Year Accessibility Plan, click here

Your Feedback

In order to continuously improve accessibility for our policyholders and clients with disabilities, we would like to hear your comments, questions, and suggestions about the provision of our products and services to people with disabilities. 

Please submit an Accessibility Feedback Form below, contact us in person, by mail, or at 519 632-7413. Hard copies of this form can be obtained from Reception. Alternate formats of this document can be made available upon request. Feedback will be reviewed and addressed within two weeks of receipt.

We appreciate your comments and suggestions.

Customer Feedback Form

Please click here.

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